Shipping Description Form

Shipping Country Order Amounts Cost Method In-Transit Time
Mainland of USA/CA/MX/ Mainland of UK/Part 1 of EU/AU/NZ/IL/UAE/THA/JP 0~$29.99 $9.99 Standard 6~15 Business Days
$30~$99 $6.99 Standard 6~15 Business Days
over $99 $0 Priority 3~5 Business Days
0~$98.99 $20 Priority 3~5 Business Days
Part 2 of EU/AK, HI, PR of USA 0~$98.99 $20 Priority 5~7 Business Days
over $99 $0 Priority 5~7 Business Days
USA Remote Areas/ Latin America 0~$98.99 $30 Priority 5~7 Business Days
over $99 $0 Priority 5~7 Business Days

 

It is expected to take about normal delivery time to the mainland of US, with delays of 1 to 3 business days in remote areas. In case of COVID-19, peak season warehouse bursting port congestion and other conditions will be appropriately extended for 1-3 business days.
** Remote areas in the United States include: ASA American Samoa, Micronesia, Guam, MH MarshallIslands, Northern Marianas, Palau, United States Virgin Islands.
*** Part 1 of EU include: Italy, France, Germany, Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Austria, Latvia, Czechia, Slovakia, Slovenia, Belgium, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Greece, Switzerland.
**** Part 2 of EU include: Norway, Albania, Andorra, Belarus, Bosnia & Herzegovina, Cyprus, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Liechtenstein, Malta, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Vatican City.
 
Attention: 
*If you choose the Priority Shipping method, please do not fill in the PO BOX address to avoid delivery failure.
**If you leave a zip code judged by FedEx or DHL as a remote address, we will ask you for additional delivery charges after checking, even if you are not charged for remote shipping at the time of payment. Your order will not be shipped properly until you pay the additional charges.

 

Order Processing

All orders take 2-4 business days (excluding weekends and holidays) to process within our facility, this is our standard processing time for any orders placed during weekdays, however during promotions orders may take an additional time to process. (Part of the spot products can be shipped in the next business day; in case of failure to ship the items within the specified time, we will contact you by email and explain the situation, please be sure to check the email) For special events, if the buyer qualification needs to be verified, the shipping time varies according to the event rules.

Priority Shipping (3-5 Business Days not include process time): FedEx or DHL

Standard Shipping (6-15 Business Days not include process time): YunExpress, USPS, CIRRO, OnTrac, Fast Horse, PiggyShip, Royal Mail, Hermes, Canada Post, UniUni, DHL Paket, DHL Parcel, Correosexpress, Colissimo, IT Poste, BPOST, Colis Privé, Fastway, DPD, ITELLA, Matkahuolto, Postnord, POST Luxembourg, Helthjem, Citymail, Aramex, HFD, MTD, GLS, CTT, InPost, DAO, Slovak Parcel Service, Bring, Australia Post, PostAG, iMile, HR Parcel, GOFO Express, etc.

**Standard Shipping is automatically matched to the most appropriate courier company, can not be specified.

After your order is shipped, you can check it here by your tracking number.

Affected by Covid-19, there will be some delay on the delivery.

 

Duties, Taxes, Customs & Other Fees

UK, CA, EU orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.

NEWCOME is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.
If you have selected Priority Shipping (3-5 business days) and your shipping address or zip code is deemed remote by FedEx or DHL, you will be notified of the remote charge, even if you were not charged remote shipping at checkout. We will arrange for your shipment after you have paid the additional charges. The amount of the remote fee is different depending on the specific country or region, usually ranging from $10-$30. Normally, if we offer you the option to downgrade to Standard Shipping (6-15 business days) when we contact you, it means that standard shipping can be delivered to your address, if you are not offered this option, it means that standard shipping cannot deliver the package to your address.
If you have selected Standard Shipping (6-15 business days), but your shipping address or zip code is indicated as undeliverable in the standard shipping system, we will contact you to charge you a supplemental fee to upgrade to Priority Shipping (possibly incurring FedEx or DHL remote charges), even if you are not indicated as having a remote shipping address at checkout. The supplemental fee varies by country or region and usually ranges from $5-$30.
If your address or zip code is incomplete or incorrect or if you choose to change your address or zip code in transit, a redispatch fee will be incurred and we will ask you for that fee, usually after you pay the redispatch fee we will arrange for you to redeliver your package. The redispatch fee varies depending on the country or region, usually $5-$12.

 

Refunds due to Shipping and Transportation Issues

Please first confirm whether the delivery time of your order is still within the expected range. Sometimes the shipment is delayed due to too many orders, the flight and port congestion or COVID-19 may lead to too long transit time. Please contact us to confirm the details.

If the logistics information is not updated in more than 3 working days after shipped, please contact us in time. It may be that the logistics company has lost your package in the warehouse. We will contact the courier company to try to find your package and resend it. If the package cannot be found, we will arrange a replacement asap.

If the logistics information is interrupted during the transfer process, please contact us, we will try to inquire with the logistics company and urge the update, if it is determined that the package is lost, we will reissue it as soon as possible.

If the logistics shows that the package has been signed for, but you have not received the package, please first try to contact your family or neighbors to check whether it has been collected for you. If you do not receive it, please contact us within 7 days and we will confirm the status of the package with the logistics company. If need to provide any supporting documents, please cooperate actively. At the same time, please contact the local courier company to get help faster.

Please check our Refund Policy for details on refund requests due to shipping reasons, and the refund policy shall prevail.

 

*If you have more questions, you can try to inquire FAQs or Contact Us by E-mail info@newcomelashes.com

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