All orders generated will be confirmed in the system, under normal circumstances, we do not accept cancellation orders.

If you buy the wrong style, please contact us for correction. If you really need to cancel the order, please let us know why. Before the shipment can be cancelled, but 10% of the order amount will be deducted, orders that have been shipped cannot be cancelled. (Circumstances that are not our fault include, but are not limited to: customer's unreasonable reneging on a purchase, not liking the style, purchasing the incorrect style or quantity, not wanting the product, no longer need this product, don't like this brand, consider products unsafe or fraudulent before receiving them, failure to make a purchase as required by the special offer and refusal to modify the order, purchases made by minors without authorization, not using the desired discount code, remote delivery address but the customer does not want to pay the remote fee, etc.)

We will keep all information related to your cancel requirements to avoid future disputes.

  • RETURN (if applicable)

NEWCOME Lashes offers a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order addressed within 14 days after you receive the order. Note: if you choose to return the items, we will not be responsible for the shipping fee you send back and the shipping fee already incurred on this order.


-Return Qualifications:

  • Order must be purchased from www.newcomelashes.com
  • Products that are unused and unopened are eligible for a return.
  • No visible signs of use including lash glue or any discrepancy with the product.
  • Products must be in original packaging.
  • Gifts must be returned in full.
  • Final Sale Items can not be returned.
  • $1 / $2 Lash Kit is not applicable to return and exchange service.

*Any return without our consent will not be accepted!!!


-Mistake, Defective or Damaged Items:

All our products will be inspected by staff before shipment. It is recommended that you take a video of the opening of the package.

If you receive any mistake, damaged or defective products, please contact with info@newcomelashes.com within 7 days after receiving the lashes. We can only accept orders placed on www.newcomelashes.com. If your product(s) is/are mistaken, defective or damaged, we will send you the correct product(s) as soon as possible. If you need to change the shipping address, please inform us. (We will not accept claims for mistake, defective or damage after 7 days of receipt of the package)

All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.


 *Please see Shipping & Delivery for possible refund due to shipping reasons.


  • REFUND (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at 



-Refunds due to Shipping (if applicable)

Lost Shipments
This refers to shipments that are lost in transit; shipments are not lost after being marked as delivered. The courier will not consider a package lost until we file a lost package claim with the Postmaster General. Once we file a lost package claim with the courier and they confirm that the item is no longer in transit and has been lost, we will replace your package. If you are requesting a refund for an order that was late, lost or held up in customs, then we must confirm from the courier that the package is lost before we can issue a refund.  
Shipment Tracked as Delivered, but not Received 
If your tracking shows that the shipment was delivered, but it is not in the location stated in the delivery confirmation, then check for a possible "safe location" where the mailer may have hidden the package from public view. If you can't find the package, then the quickest way to resolve the problem is to contact your postman directly, preferably the same day or the next day (as memories fade quickly).

It's also worth checking with your neighbors in case it was delivered to the wrong address.

If the buyer does not raise any dispute about the parcel within 14 days of tracking confirmation of delivery, we default to the customer having received the parcel and will not accept disputes about non-receipt of the goods over time (as too much time has elapsed to be conducive to tracing the actual status of the parcel).

None of the courier companies cover theft of the parcel after delivery. We strongly recommend that you install security cameras for your porch or mailbox to keep a check on the package, and we recommend that you seek police assistance in the event of a package theft.

If a package does not arrive within one business day of tracking confirmation of delivery, please contact us via email at info@newcomelashes.com and we will do our best to help.
Undeliverable, Rejected, Unclaimed or Returned Shipments
If a package is undeliverable due to an incomplete/incorrect address, not collected from your local postal facility, local taxes or customs fees are not paid, or the recipient refuses delivery, the package will be returned to the courier's overseas warehouse and will not be returned to the seller. All packages returned to overseas warehouses for the above reasons may take several weeks to process from the date of rejection (due to the extended transit time of rejected/RTS packages). We will not refund shipping costs incurred for undeliverable or refused shipments (including cash on delivery) due to receipt of returned packages.

Customers can choose to re-delivery service (overseas warehouse has a time limit to save the parcel, overtime can not be re-delivered), but must provide the correct address and zip code where the courier can be received, re-delivery is generally a fee-based service, we will arrange re-delivery for the customer after receiving the re-delivery fee paid by the customer, depending on the country or region the re-delivery fee ranges from $5-$12. Redelivery service is recommended for no more than 3 times. If there is no effective response on whether to re-deliver within the specified time, the default will be that the customer does not need to be re-delivered and the parcel will be destroyed by the overseas warehouse after the expiration date.


Duties, Taxes, Customs & Other Fees

If your country requires a VAT fee, but you refuse to pay the VAT fee for a parcel that has already been shipped, we will not honor your request for a refund. It is the recipient's responsibility to know the taxes in your country, not ours!

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